Frequently Asked Questions
- What is the length of your warranty?
The warranty period of our products is 1 year. If you contact us with your order number and email address at [email protected] regarding any problems that may be experienced, our technical team will assist you as soon as possible.
- After purchasing, within how many days will the products reach us?
As United Luxury Shop, we have warehouses in America, Europe, and the Far East. Your orders are dispatched from the nearest warehouse depending on stock status. For USA orders, when there is no stock in the USA warehouse, your orders are shipped to you from Hong Kong or Europe warehouse. The products belonging to the orders you gave during the day are sent to the operation center the next day and the tracking codes are provided to you again within 2-4 days. Under normal circumstances, your products will be delivered to you within 5-7 days after reaching the distribution center. Depending on the reasons such as density in transportation companies, congestion at customs etc., in some special cases, your orders are delivered to you 12 days after they arrive at the cargo distribution center; in the event of such a delay, please contact us via the contact form or mail to [email protected] to receive further information.
As United Luxury Shop, we are currently negotiating with fast shipping companies such as UPS, DHL, and FedEx, and we also make some of our deliveries through these companies. Soon we will add express shipping option to our delivery options.
-Is UnitedLuxuryShop safe?
Our website is protected by 128 BIT SSL certificate. Your personal information is stored securely on our website, your credit card information used at the time of purchase is strictly not retained on our website.
- What should I do if I don't receive my product?
UnitedLuxuryShop will supply you with a new product free of charge if the product with a tracking number is lost during transportation or detained by customs.
- Are you a Cheater or Scammer?
One of the first questions that some of the users who visit our site ask us is whether we are a Cheater/Scammer or not. As United Luxury Shop, we spend very high budgets for advertisements and we have never aimed to lose our customers against these budgets. You can notice that we are a long-existing website when you examine our Instagram posts and visit our Facebook page. At the same time, you can reach us at any time via contact methods such as Facebook, Instagram, WhatsApp, or a phone call.